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Field Service Engineer I - Mentor, Ohio
Steris Corporation
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Join STERIS in its vision to see the world free from infection and contamination as a
Field Service Engineer I
Summary
The Field Service Engineer I position is the entry-level engineering assignment within the Service Engineering department. Primary responsibilities include; serviceability/reliability reviews, service documentation development, high-level troubleshooting/technical support on a narrow product focus, and initial product training to technical support personnel and service trainers. Requirements include Bachelors degree in Engineering or related field, exceptional communication skills and practical experience with the service and repair of electronic and/or electromechanical equipment.
Essential Job Functions
1.Participate in the new product development process assuring that all Service requirements are completed prior to product release. Requirements include: Design reviews for serviceability/reliability, service plan generation, service documentation and procedure development, defining service parts, outlining service training and tracking equipment performance.
2.Acts as an escalation point for resolution of a variety of technical issues. Provides technical and product support to technical support personnel, field service associates, sales associates and customers.
3.Provide initial product training to technical support personnel, field associates and trainers.
4.Field travel to provide on site technical support, field test support, field training and R&D project support. International travel required
5.Create, review and update technical documentation.
6.Interface with Regulatory and Quality Control to define and assist in the implementation of product upgrades, enhancements and service procedures.
7.Develop service kits and qualify service replacement parts.
8.Troubleshoot and analyze technical problems. Resolve immediate issues and implement changes to prevent future problems
9.Provide qualification/testing documentation and support for design modifications
Job Requirements
Working Conditions/Physical Requirements
General office environment. Sedentary work - light lifting and carrying, occasional bending, stooping, twisting, walking, standing, reaching, handling, fingering, feeling, kneeling, crouching, pushing and pulling. Requires seeing and the ability to distinguish shape, size, distance, motion and depth. Requires hearing and the ability to speak and communicate effectively with others. May include the use of assistive devices.
Education/License Requirement
1.Bachelors Degree in Engineering or related field
Experience/Requirements
1. Practical experience in the service and repair of both electronic and electromechanical equipment. One (2) years required
2.Computer skills: proficient in Microsoft Word, Excel, and PowerPoint
3.Excellent communication and public relations skills
4.Demonstrated ability to define problems, collect data, establish facts, draw valid conclusions and interpret a variety of technical data and documents
Supervisory Responsibilities
Assist with coordinating functions and activities of logistic staff on engineering projects
Nature of Problem Solving
Field Service Engineer must be capable of solving technical problems on STERIS products, resolve customer relation issues resulting from equipment problems, and work with vendors and manufacturing to resolve parts problems and parts obsolescence issues
Empowerment and Decision Making Environment
The Field Service Engineer I is empowered to make decisions on product performance, quality and regulatory issues
Dimensions
Field Service Engineers assist the Corporation in maintaining customer satisfaction by providing direct and indirect support to resolve field problems, maintain quality and reliability of STERIS products and services. Field Service Engineers also interface with Quality and Regulatory to help ensure proper procedures are developed for department functions and meeting appropriate safety and reliability standards.
STERIS is a $1B+, publicly traded (NYSE) organization of over 5000 employees and is dedicated to providing innovative infection prevention, decontamination, and health science technologies, products and services. STERIS Corporation is an equal opportunity/affirmative action employer.
STERIS Corporation complies with all obligations with respect to online application systems under guidelines provided by the US Department of Labor's Office of Federal Contract Compliance Programs. If you are a disabled person who requires reasonable accommodation to complete an online application, please contact the STERIS Human Resources Department by phone at 440-392-7047 or 800-548-4873, extension 27047 for assistance.
Primary Skills: Experience in service and repair of boh electronic and electromechanical equipment. The ability to communicate and aply logical problem resolution concepts is essential.
Salary: Between 50k - 60k
Experience Required: Some Experience, 2 years minimum
Clearance Level: none
Travel: 30 %
Other Details:
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